Contact – Tiquetix

Contact us

Dear customer, it is important that you provide us with as much detail as possible about the situation you wish to report; this helps us in the search for your profile or the purchase you made.

Information related to your purchase:

Name and Surname
Email Address
Phone
Order number
Event Name
Detailed description of the situation

Select the reason for this query (required):

Seleccione el evento relacionado (requerido):

Número de orden (requerido):

This number is displayed at the end of the purchase process or in the order confirmation email.

Initial Buyer Name (required):

The email address you used in the order or where we can contact you (required):

TIP: *** Make sure you enter your email address correctly during the checkout process. ***

Your phone number (required):

Describe your situation clearly and in detail (required):

*** Please note that the data you enter on this form will be sent to us via the internet. There are risks associated with electronic communication. Please see our Privacy Policy for more information.

By submitting a form through this website, you agree that, for the purpose of contacting you, responding to your inquiry, directing you to the appropriate person within Ticketera®, and providing you with publications or materials related to our events, provided by us, through any means of communication we deem appropriate (including email, voice call, or text message to any phone number you provide), your name, phone number, country of residence, and email address (your "Data") may be shared, electronically and/or physically, with employees of Ticketera®, TiX.By LLC (collectively, "Ticketera®"). Ticketera® will process your Data for the purpose of providing customer service in connection with this website. If you do not provide us with the Data marked as mandatory on this form, or do not consent to the use/disclosure of your Data as described above, we may not be able to contact you, respond to your inquiry, direct you to the appropriate person within Ticketera®, or provide you with the materials or information described above. If you: (i) have any questions or complaints about how Ticketera® collects and uses your Data; (ii) do not want us to contact you; (iii) no longer wish for your Data to be held; or (iv) wish to exercise any rights you may have regarding access, rectification, objection, and erasure, please inform us by sending an email to our Customer Support Team at ayuda@ticketera.com. We will respond to your request/complaint within the timeframe specified by applicable law or, if no timeframe is specified, within a reasonable time.